Frequently asked questions 

Shipping

What are your shipping costs?

Shipping is $4.95 for all bag orders inside Australia and includes any additional patches or accessories added during checkout. Need it sooner? We offer upgraded express domestic shipping for an additional $10AUD at checkout.

In the event that you only wish to order patches or accessories we will ship your order via an Australia post 500g satchel ($8.30 regular or $12.20 express) up to the maximum weight of 500g. If you wish to order a large quantity of patches or accessories we can organise additional shipping for your order. Simply contact us to facilitate such an order.

If we receive return parcels for reasons of the supplied address being incorrect or uncollected mail we will make attempts to contact you and redirect your order however your parcel is forfeit after 30 business days.  If you contact us within that time we may be able to reship at your cost.

Where do you ship to?

We ship to New Zealand, United Kingdom, Canada and the United States.  We can accommodate shipping outside of these areas and recommend obtaining your own quote for any customs duties before ordering. 

How long?

Our standard domestic shipping takes between 2-6 business days from despatch depending on location.  Express deliveries are next business day from despatch within the Australia Post specified express postal zones.  Remote location deliveries can take longer. All orders are shipped from Brisbane, you can find an estimate for your delivery at auspost.com.au

international orders will incur longer delivery times due to logistical aspects of location and customs.

Tacpac Shipping Insurance FAQ

Is Shipping Insurance included with my order?

No. Tacpac Shipping Insurance is an optional paid add-on available during checkout.
Only customers who purchase this add-on are covered under our Shipping Insurance Policy.

What does the paid Shipping Insurance cover?

If purchased, Tacpac Shipping Insurance covers:

• Damage during transit

• Loss of the parcel

• Theft before delivery

Coverage applies only while the parcel is in Australia Post’s possession.

When is my parcel considered delivered?

A parcel is considered delivered when Australia Post obtains a signature at the delivery address.

Insurance coverage ends at this point.

Is theft covered if someone else signs for my parcel?

No. If anyone at the delivery address signs for the parcel—even if it is not the intended recipient—the parcel is considered delivered and insurance coverage ends.

Am I covered if I choose “Authority to Leave” or “Safe Place”?

No.
If you opt to have your parcel left without a signature:

• Tacpac Shipping Insurance does not apply

• Australia Post’s confirmation that the parcel was left safely counts as delivery

Any loss or theft after that point is not covered.

What happens if my parcel is lost or damaged before delivery?

If you purchased Shipping Insurance, your parcel may be eligible for coverage.
However, Australia Post must first complete a full investigation and determine whether they accept liability.

Tacpac can only review a claim after the carrier’s process is fully completed.

Why does Australia Post need to investigate first?

Australia Post, as the carrier, is the first party responsible for transit issues.
Tacpac’s insurance applies only after:

1. Their investigation is completed

2. They confirm they will not be providing compensation

This ensures carrier responsibility is fully exhausted before Tacpac’s insurance is used.

How do I make a claim through Tacpac?

If you purchased Shipping Insurance, you will need to provide:

• Your order number

• Proof you purchased the Shipping Insurance add-on

• Photos of damage (if applicable)

• All Australia Post investigation details

• Any additional information requested by Tacpac

What can Tacpac offer if my claim is approved?

If your claim qualifies, Tacpac may offer:

• A replacement

• Store credit

• A refund

The type of remedy is decided by Tacpac based on the situation.

If I don’t purchase the Shipping Insurance add-on, am I covered?

No.
Only customers who pay for the Shipping Insurance add-on at checkout receive coverage under this Policy.

General

What is the handling time for orders?

We will generally have your order picked and packed for shipment the same day you place it. Orders placed before 2:00pm AEST will generally be shipped the same day where possible however we do allow two business days handling time.

Do you offer returns or exchanges?

Yes, If you have selected the wrong bag option, patch/es etc we will accept a return or exchange within 14 days, shipping however is at the expense of the customer.  We do not offer returns or exchanges on damaged/non-salable products.  Our products are sourced from high quality manufacturers and are inspected for any issues/defects prior to completion and shipment. We then conduct additional quality control inspections prior to sending out your order.

How do I contact you?

If you need to contact us please email Info@tacpac.com.au

Useful links

What to pack in your nappy bag?

We always get so many questions about what to pack in your nappy bag so we put together a handy guide to assist. You can view the guide in video format on our socials or save the printable guide below: