Frequently asked questions
What are your shipping costs?
Shipping is FREE for all bag orders inside Australia and includes any additional patches or accessories added during checkout. Need it sooner? We offer upgraded express domestic shipping for an additional $10AUD at checkout.
In the event that you only wish to order patches or accessories we will ship your order via an Australia post 500g satchel ($8.30 regular or $12.20 express) up to the maximum weight of 500g. If you wish to order a large quantity of patches or accessories we can organise additional shipping for your order. Simply contact us to facilitate such an order.
If we receive return parcels for reasons of the supplied address being incorrect or uncollected mail we will make attempts to contact you and redirect your order however your parcel is forfeit after 30 business days. If you contact us within that time we may be able to reship at your cost.
Where do you ship to?
We ship to New Zealand, United Kingdom, Canada and the United States. We can accommodate shipping outside of these areas and recommend obtaining your own quote for any customs duties before ordering.
Our standard domestic shipping takes between 2-6 business days from despatch depending on location. Express deliveries are next business day from despatch within the Australia Post specified express postal zones. Remote location deliveries can take longer. All orders are shipped from Brisbane, you can find an estimate for your delivery at auspost.com.au
international orders will incur longer delivery times due to logistical aspects of location and customs.
What is the handling time for orders?
We will generally have your order picked and packed for shipment the same day you place it. Orders placed before 2:00pm AEST will generally be shipped the same day where possible however we do allow two business days handling time.
Do you offer returns or exchanges?
Yes, If you have selected the wrong bag option, patch/es etc we will accept a return or exchange within 14 days, shipping however is at the expense of the customer. We do not offer returns or exchanges on damaged/non-salable products. Our products are sourced from high quality manufacturers and are inspected for any issues/defects prior to completion and shipment. We then conduct additional quality control inspections prior to sending out your order.
How do I contact you?
If you need to contact us please email Info@tacpac.com.au